Legal
Website terms
These terms govern use of this website only. Any engagement with Kerah is governed by its own agreement — a master services agreement and statement of work — which takes precedence over anything on this page.
Capability descriptions, reference solution patterns and service pages on this site are informational. They are not offers, and they do not form part of any contract.
Effective from 2026-08-23.
- 01
Who operates this website
This website, published at https://kerah.ae, is operated by Kerah - F.Z.E, a Free Zone Establishment — Limited Liability licensed by the Free Zones Authority of Ajman, United Arab Emirates under trade licence number 53032. Its registered address is B.C. 1304527, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates.
Kerah is the public brand of that entity. In these terms, "Kerah", "we" and "us" mean Kerah - F.Z.E, and "you" means the person using this website.
This site is served from kerah.ae. The www subdomain redirects to it and serves the same pages. Any Kerah product is published on its own domain and is governed by its own terms, not by these.
- 02
Accepting these terms
By using this website you accept these terms. If you do not accept them, please do not use it.
Where you send us something — an enquiry, or feedback — you are asked to confirm that you accept these terms and the acceptable use policy, and that you have read the privacy notice, before the form will submit. That confirmation is a separate, deliberate step, and we record which version of these terms it was given against. It is not bundled with anything else, and there is no marketing consent hidden inside it, because we send no marketing.
The version in force is the one published on this page at the time you use the website. It carries a version number and an effective date, and material changes are recorded in the change log published with it.
- 03
Who may use this website
This website is for adults using it for business purposes. By sending us an enquiry or feedback you confirm that you are at least 18 Gregorian years old, or otherwise legally able to enter into a contract, and that where you are writing on behalf of an organization you are authorised to do so.
It is not intended for children and carries nothing aimed at one. We do not knowingly accept information from a child, and we do not ask anyone their age or for an identity document — proving age that way would collect more about you than the question is worth.
If you believe a child has sent us something, tell us and we will delete it promptly. The privacy notice says how, and who to write to.
- 04
What these terms cover
These terms govern your use of this website, and nothing else.
They do not govern an engagement between Kerah and a client. An engagement is governed by the agreement signed for it. They do not govern any Kerah product, which is governed by the terms published with that product.
Three documents sit alongside these terms and should be read with them: the Privacy Notice, which explains how information submitted through this website is handled; the Cookie Notice, which is part of it; and the Acceptable Use Policy, which is part of these terms.
- 05
What Kerah is, and what it is not
Kerah is a technology supplier. Under that licence Kerah holds two activities and no others: Information Technology Consultancy, and Computer Systems and Software Designing. Within them Kerah designs, builds, integrates and evolves software systems, and the artificial intelligence inside them, for organizations across sectors — and it develops its own products.
The boundaries below are not disclaimers added for a website. They are the operating position, they are published in full on the company page, and they are written into every contract Kerah signs.
- Kerah does not operate, host or manage a client's systems as a service. It does not resell infrastructure, capacity or third-party licences, and it does not act as a managed infrastructure provider or a security operations centre.
- Kerah does not offer standalone data-processing as a service either. It may nevertheless act as a processor, or as a subprocessor, where contracted design, integration or support work requires it — that is a description of the work rather than a service line, and where it happens it is governed by a data processing agreement. What that means for personal information is set out in the privacy notice.
- Kerah is not a payment institution. It holds no client money, and it does not operate a wallet, a payment service, an exchange, an escrow arrangement or a client-money account.
- Kerah does not decide a person's eligibility for assistance, a benefit or an entitlement, and it does not issue a religious ruling. Where a system Kerah builds supports such a decision, the decision is made by a person holding that authority inside the client organization.
- Kerah is not a regulator, an auditor, an inspectorate or a certification body in any sector it builds for. It does not certify, audit or attest to any organization's compliance, and it does not act on any organization's behalf or under its official capacity.
- Kerah does not act as any organization's data protection officer or compliance function.
- Kerah holds no financial-services, health, legal or educational licence, and does not present itself as holding one.
- Kerah holds no certification of any kind, and none is claimed anywhere on this website.
Kerah provides technology and professional services. Kerah does not solicit, receive, hold or distribute charitable donations.
References to charitable or humanitarian programmes describe systems Kerah can design, build and integrate for licensed organizations. They do not make Kerah a fundraiser, a beneficiary, a payment provider or an agent of any organization.
- 06
This website is informational
Everything published here is informational. Capability descriptions, service pages, reference patterns, diagrams and the material in the Trust Center describe what Kerah can be contracted to do. None of it is an offer, a quotation or a commitment, and none of it forms part of any contract.
Reference patterns are recurring shapes of operational work, published so that a first conversation can be concrete. They are not case studies. They do not describe a completed engagement, a named client or an achieved outcome.
No engagement, project, partnership or service commitment exists until authorised representatives of both parties have signed an agreement. Correspondence through this website — an enquiry, and any reply to it — does not create one, and nothing on this site should be relied on as though it did.
- 07
No professional, regulatory or eligibility advice
Nothing on this website is legal, regulatory, financial, tax, medical, security or engineering advice.
Nothing on it is an eligibility determination of any kind — including, where it is relevant to a client's sector, a Sharia ruling, a safeguarding decision or a decision about a person's entitlement to assistance.
This site describes engineering practice in general terms. Your circumstances are specific to you. Take your own professional advice before acting on anything you read here.
- 08
A signed agreement governs any paid engagement
For any paid engagement, a signed master services agreement and the statement of work executed under it govern the relationship between Kerah and its client. "Signed" includes signed electronically, by people authorised to sign for each side — UAE law recognises an electronic signature, and nothing here requires ink.
Nothing on this website, in a reply to an enquiry, or in a proposal or estimate sent before those documents are signed, commits Kerah to carrying out work. Material sent during that period is sent subject to contract.
Where those signed documents and these website terms differ, the signed documents prevail. These terms are not a substitute for them, do not vary them, and confer no right to any service.
- 09
The enquiry form
The enquiry form is a general business enquiry route. It is not a secure channel, and it is not an appropriate route for confidential, commercially restricted, tender-restricted or classified material.
Please do not submit personal, medical, financial, identity-document or other sensitive information through this form — your own or anyone else's. It is a general business enquiry route and is not an appropriate channel for personal or confidential material.
Do not submit another person's personal information through this form unless you have the authority to do so.
The form is rate-limited so that it cannot be abused automatically. A legitimate submission may occasionally be refused as a result. If that happens, use one of the contact addresses published on this website instead.
If material of a kind these terms ask you not to send arrives anyway, Kerah will not use it for the purpose you sent it for, and will delete it from the systems it controls. If you believe you have sent something you should not have, write to privacy@kerah.ae and say what was sent and when.
Deleting it is the usual answer, not the only one, and saying so plainly is better than a promise that would have to be broken. Where the material is evidence of an attack or misuse, where the law requires it kept, where it is needed for a legal claim, or where it indicates a child is at risk, it is restricted and preserved rather than deleted — and where a child is at risk it is escalated rather than treated as a privacy matter. The privacy notice sets out each of those, and it governs.
A copy in a backup also ages out on the backup's own schedule rather than the moment the live copy goes.
- 10
Sending an enquiry does not create an obligation of confidence
Sending an enquiry does not create a confidentiality agreement between you and Kerah. A public enquiry form is not an appropriate channel for confidential material, and using it does not put Kerah under the contractual obligations a signed agreement would.
That is not the same as saying Kerah owes you nothing. Duties that the law itself imposes — on personal information, on trade secrets, and on the use of confidential material received in the course of discussing possible work — apply whether or not anything is signed, and nothing in these terms displaces them.
If you need to share confidential material in order to describe your problem properly, say so first and ask for a confidentiality agreement. Kerah will tell you whether it can accept one and on what terms, and no confidential material should be sent until it is in place.
- 11
Material you send us
Kerah does not claim ownership of anything you send through the enquiry form or to a published contact address. You keep whatever rights you already hold in it — which is not the same as saying it becomes yours, because material you send may belong to your employer, your client or a third party, and this clause cannot give you rights in it that you did not have.
Kerah takes only the rights it needs in order to handle your enquiry: to read your message, to evaluate it, to discuss it internally with the people who need to see it, and to reply to you. It takes no right to publish your material, to use it in marketing, to disclose it beyond that purpose, or to use it for anything unconnected with your enquiry.
That is a limit on what Kerah does with what it receives. It is not, by itself, an obligation of confidence — see the clause above.
- 12
Ideas, proposals and feedback
Kerah receives unsolicited ideas, product suggestions, specifications and proposals from time to time, and pays nothing for them. Kerah may already be working on something similar, or may do so later, independently of anything you send.
Sending one does not create a confidentiality agreement with Kerah, and a public enquiry route is not the place for anything you need protected. But that is not the same as saying such material is free of any duty: where what you send is genuinely confidential and reaches Kerah in the course of discussing possible work, the duties the law imposes in that situation apply, whether or not anything is signed. If you need protection, ask for an agreement before you send it — that is the reliable answer, and we would rather you did.
If you send feedback about this website or about Kerah's published material — a correction, a suggestion, a comment on a diagram — you grant Kerah a licence to use it. That licence is non-exclusive, royalty-free and worldwide; it lasts for as long as copyright in the feedback lasts; and it covers only what is needed to act on it: reproducing it, adapting it, and incorporating it into the material it relates to.
It covers the feedback alone. It does not reach anything else you send us — in particular not the description of your project in an enquiry — and it transfers ownership of nothing. It does not cover personal information, confidential material, or anything belonging to a client or employer of yours, and nothing in it affects the moral rights of an author.
Please do not send anything you are not free to disclose, and do not send anything that belongs to someone else.
- 13
Intellectual property in this website
The text, design, layout, typography, diagrams, illustrations, structure and source code of this website are owned by Kerah or licensed to it, except for the third-party components identified below.
You may read this site, print or save a page for your own reference, and quote a short extract with attribution to Kerah and a link to the page it came from — in a procurement assessment, a tender evaluation, an internal review or a piece of commentary. That is the use this site is published for, and it needs no permission.
You may not do any of the following.
- Republish this site, or a substantial part of it, in any medium.
- Present its material, its diagrams or its wording as your own.
- Sell, sublicense or otherwise commercialise any part of it.
- Copy it systematically by automated means, including in order to build a derived product or to train a machine-learning model.
- Remove or alter a copyright notice, an attribution or a licence notice.
These restrictions do not apply to a third-party component to the extent its own licence grants you broader rights. Where they conflict, that licence prevails for that component. The typefaces this site serves are the clearest example: they are published under a licence that permits use, modification and redistribution on its own terms, and nothing here withdraws what it grants. Those terms and the copyright notices are published at /notices.
Nor do these restrictions displace what the law itself permits. Quotation, analysis, reporting and the other uses the law allows do not become impermissible because a policy on this page does not list them, and breaching a restriction here is a breach of these terms — whether it is also an infringement of copyright is a separate question with its own answer.
- 14
Trade marks
Kerah, the Kerah wordmark and the Kerah logo are trade marks of Kerah - F.Z.E, and Kerah asserts ownership of them. Nothing on this website claims a registration.
Third-party names, marks and logos that appear on this site belong to their owners and are used only to identify the product, service or standard concerned. Their appearance implies no association with, or endorsement by, their owners.
- 15
Third-party links, services and components
This website embeds no third-party script, tracker, advertisement, chat widget or embedded content, and loads no font, stylesheet or image from a third-party host. Everything the page loads is served from kerah.ae.
One thing sits outside that, and it is fairer to name it than to let the sentence above imply more than it covers. This site is served through a content delivery network, and that network sets standard response headers asking your browser to report network errors back to the network operator. Those reports are not part of the page and carry nothing you send us. They are described in the privacy notice.
Where this site links out — to a Kerah product site, to a public register, to a standards body — the linked site is not under Kerah's control. A link is a pointer, not an endorsement, and Kerah is not responsible for the content, availability, security or practices of a site it links to. Your use of a linked site is governed by that site's own terms.
This website is built with open-source software, and it serves five typefaces licensed under the SIL Open Font Licence 1.1: Sora, Geist, IBM Plex Mono, Tajawal and Noto Sans Arabic. Their copyright notices and the full text of that licence are published at /notices.
- 16
Acceptable use
Your use of this website is subject to the Acceptable Use Policy published with these terms. It forms part of them, and breaching it breaches these terms.
In short: use this site to read about Kerah, to assess Kerah as a supplier, and to make contact. Do not use it to reach anything it does not offer you, do not use it to send anything unlawful, and do not use it in a way that degrades it for anyone else. The policy sets out the detail, and what Kerah may do in response.
- 17
Availability, changes and withdrawal
This website is published as it is and as it is available. Kerah makes no commitment about availability, does not undertake that the site will be uninterrupted or free of error, and publishes no availability figure, restoration target or service-level commitment anywhere on it.
Two communication targets are published, and they are not service levels: Kerah aims to reply to an enquiry within two business days, and to acknowledge a security report within five. Those are commitments about answering a person, not about the site being available or a problem being fixed.
Kerah may change, correct, suspend or withdraw the whole site or any part of it at any time, with or without notice, and is under no obligation to keep any page, route or document published. Where a document carries an effective date, superseded versions are not necessarily retained.
Content is published as at its effective date. Kerah does not undertake to keep every page current, and a page that has not been withdrawn is not for that reason a current statement.
- 18
Warranties and disclaimers
The website and everything on it are provided as they are. To the fullest extent the applicable law permits, Kerah gives no warranty, condition, undertaking or representation about the site or its content, whether express or implied — and in particular none that the content is accurate, complete or current, that it is fit for any purpose you have in mind, that it infringes no one else's rights, or that the site is free of error or of harmful code.
That disclaimer is about descriptions, opinions and general material. It does NOT extend to the facts Kerah states about itself — its legal name, its licence number, the authority that issued it, the activities that licence permits, and the boundaries it publishes about what it will and will not do. Those are facts within Kerah's own knowledge, Kerah is responsible for their accuracy, and it does not disclaim them. If you find one that is wrong, tell us and we will correct it.
Content on this site describes capability. It is not a representation that any particular result can be achieved for you. What Kerah commits to is set out in a signed agreement, and nowhere else.
Nothing in these terms excludes or limits any liability or obligation that the applicable law does not permit to be excluded or limited.
- 19
Liability
This website is published so that you can find out what Kerah does. It is information, not advice, and not an offer.
We do not promise that the site will always be available, that it will be free of every error, or that a description here will fit your situation. Before you act on anything you read here, talk to us — a page cannot know your circumstances.
Where an engagement exists, what Kerah is liable for is set by the agreement governing that engagement, not by this page. Nothing here limits or replaces it.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for a wilful or grossly negligent act, for a breach of your rights over your personal information or of an obligation of confidence, or for anything else the applicable law does not permit to be excluded. If any part of this clause went further than the law allows, it applies only as far as the law allows and no further.
- 20
Indemnity
These terms contain no indemnity. Using this website does not make you responsible for underwriting Kerah's costs or claims.
If someone misuses this site, the acceptable use policy sets out what Kerah may do, and the remedies the law provides are available in the ordinary way. Neither needs a clause here in order to work.
- 21
Export control and sanctions
You may not use this website, or send an enquiry through it, in breach of any export control, trade sanctions or economic sanctions law that applies to YOU, or in a way you know would cause Kerah to breach one that applies to Kerah.
Kerah remains responsible for its own compliance with the restrictions that bind it. That is its obligation to meet through its own controls, and this clause does not move it onto you.
- 22
Reporting a vulnerability or an intellectual-property concern
If you believe you have found a security vulnerability in this website, report it privately to security@kerah.ae rather than disclosing it publicly. Say what you found, where you found it, and how to reproduce it.
Publishing a finding needs a separate written agreement with Kerah about timing and content. Time passing on its own does not make publication permissible. The acceptable use policy states the full rule, including what is and is not authorised, and it governs.
To be clear about what this is not: nothing here authorises you to test this website or anything it runs on. If you want to test, ask first and get our permission in writing, and we will tell you what is in scope. Infrastructure operated by our hosting and delivery providers is never in scope, because it is not ours to open up.
If you find something incidentally, without testing for it, tell us — that is what this clause is for, and we would rather hear it. When you do, do not access, alter, download or retain anyone else's data, do not degrade or interrupt the service for others, and do not go looking further. The Acceptable Use Policy sets out what is out of bounds in full.
We will not treat a good-faith report made within those limits as a hostile act. We cannot promise you more than that: no private party can grant immunity from prosecution under the criminal law, and anyone telling you otherwise is overstating what they can give.
If you believe material on this website infringes an intellectual property right you hold, write to legal@kerah.ae. Identify the material and the page it appears on, identify the right and the basis on which you hold it, and say what you would like Kerah to do. Kerah will review it and respond.
- 23
Governing law and forum
These terms, and any dispute or claim arising out of or in connection with them or with use of this website, are governed by the federal law of the United Arab Emirates and by the law of the Emirate of Ajman where it applies.
Any dispute about this website is subject to the exclusive jurisdiction of the competent Federal Courts sitting in the Emirate of Ajman — subject to any jurisdiction the law makes mandatory, and to any consumer-protection rule that applies to you.
These terms govern the website only. Where Kerah enters into an engagement, the governing law and the forum for that engagement are those set in the signed agreement, which takes precedence over this clause.
- 24
Language
These terms are published in English and in Arabic. Both versions are published by Kerah and are intended to say the same thing.
If you find a difference between them that matters to you, please tell us so that we can correct it.
- 25
Notices
Formal notices to Kerah should be addressed to legal@kerah.ae. Its registered address is B.C. 1304527, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates.
Kerah gives notice to you at the email address you used to contact it. A notice sent by email is treated as given on the working day it is sent, or the next working day if sent outside business hours in the United Arab Emirates. That is a working assumption about when a message was sent, not proof that you read it: where a bounce or a delivery failure comes back it has not been delivered at all, and we will try another route we hold for you before relying on it.
This clause governs notices under these terms. It does not govern service of court proceedings, service by or on a regulator, or a notice route set out in a signed client agreement — each of those follows its own rules.
Where these terms provide for notice by publication on this website, that is enough for a general change. It is not enough for a change that materially affects someone we already hold an address for: those we tell directly.
- 26
General
If any provision of these terms is found to be invalid or unenforceable, the intention is that it is severed and the remainder continues to apply. Where the provision was essential to what these terms are for, that may not be possible, and what happens to the rest is a matter for the court rather than something this clause can decide in advance. Nothing here asks a court to rewrite a term into something it does not say.
A failure or delay by Kerah in enforcing a provision is not a waiver of it, and a single or partial exercise of a right does not prevent its further exercise.
You may not assign or transfer your rights or obligations under these terms. Kerah may assign or transfer its rights to a successor entity, provided that the successor assumes the obligations in these terms as well as the rights, and Kerah will publish notice of that on this website.
These terms, together with the Acceptable Use Policy, the Privacy Notice and the Cookie Notice, are the whole of what governs your use of this website, and they replace any earlier version.
Nothing in these terms creates a partnership, a joint venture, an agency or an employment relationship between you and Kerah.
- 27
Version and effective date
These are version 1.0 of the website terms.
We may change them. When we do, the version above changes with it, and a change that materially affects you is recorded with the date it took effect. A change applies from the date it is published; it does not reach back over a use of this website that has already happened.
We do not change these terms silently.